Frequently Asked Questions

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Our DDS 500 and DDS Double are both approved for Medicare and most private insurances will cover it. Your supplier will contact your insurance and do a preauthorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

You can purchase a DDS 300 or a DDS Double Lite as well as accessories from our DDS  Store.

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The DDS Decompression Back Brace should be positioned so that the Disc Disease SOLUTIONS patch is centered and lined up with your navel. The bottom portion of the DDS Decompression Back Brace should rest above the upper part of the hip bones and the upper edge of the DDS Decompression Back Brace should rest below the lowest part of the ribs. As the DDS Decompression Back Brace is inflated, the lower edge expands downward to anchor itself against the upper part of the hip bones and the upper edge expands upwards to anchor itself against the lower portion of the ribs. Once this anchoring occurs, further expansion of the DDS Decompression Back Brace results in positive traction to the lumbar spine.

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First, go to the Downloads link below.  Click on the DDS Troubleshooting link under the Products and Manuals section for instructions on how to troubleshoot your device.

If the DDS Decompression Back Brace is still not holding air then contact Disc Disease Solutions, Inc. regarding warranty information.

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If you gain several pounds, DDS offers an extension piece that can add up to 8 inches to the length of the belt. If you lose several pounds you may need to buy a smaller DDS Decompression Back Brace in order for it to fit properly.

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Yes. The DDS Decompression Back Brace can be washed in the washing machine by placing the DDS Decompression Back Brace into the mesh bag that is provided and washed on the “gentle” cycle with a mild detergent and warm water. Make sure that the air valve is tightly closed before placing the DDS Decompression Back Brace in the washing machine. Water must not enter the belt. After completing the wash cycle, the DDS Decompression Back Brace should be air-dried in the shade (keep away from direct sunlight).

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There are MANY differences between the DDS 500 and other products that appear to be similar.  However, these similarities are only on the surface and when carefully examined one will clearly see the difference in quality, function and even customer service.  Here are the differences:

Our DDS 500 Lumbar Traction Brace has 4 US approved utility and design patents and we are the original inventors.  Other products that appear to be similar to ours are most likely fake copies made of  inferior materials.

Disc Disease Solution Braces are made with a 100% cotton lining with very durable materials.  We stand by the quality of our products and provide a full 1 year warranty from the day the patient receives the brace.  Other companies use questionable material and some only provide a 30 day warranty.

DDS Traction Braces are ergonomically shaped to the curvature of the lumbar spine allowing for a higher degree of decompression.  The efficacy of our Research and Design is proven in clinical studies. Please take a look at our section dedicated to studies and testimonials from medical professionals.  We urge you to compare them with other brands.

Our portable Hand Air Pump is lightweight and can be stored in a small bag or purse providing easy transport.  Our pumps also have a gauge so one can see exactly how much pressure there is in the brace at all times.  Other pumps do not have a gauge and are much bulkier.  Some are even applied by using your foot.

Our products are machine washable.  We promote a very healthy and active lifestyle.  At the very least, we want you to live your normal life and perspiration is inevitable.  Every brace comes with a laundry bag for you to put your brace in to machine wash.  Other companies will explicitly tell you to never put their belt in water which may lead to unsanitary conditions.

We have a full line of products that use our Vertical Air Pressure Technology; we’re not a one-dimensional, one product company looking for a fast dollar.  This is something we’ve been committed to for a very long time and we plan on continuing to help those with neck and back problems by constantly striving to improve our products and services.

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View testimonials from many patients

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Our DDS Cervitrac Cervical Traction Collar is approved for Medicare and most private insurances will cover it. Your supplier will contact your insurance and do a preauthorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

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The DDS MAX and/or the DDS 100 helps treat cervical pain syndrome, pinched nerve, cervical radiculopathy, herniated disc, bulging disc, degenerative disc disease, chronic neck pain and chronic migraine.

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Medicare and most private insurances will cover for the OA Kneetrac. Your supplier will contact your insurance and do a preauthorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

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You can return your product within 60 days of purchase date for a full refund regardless of condition.  We want to give customers a true opportunity for improvement of their condition with an extended period of time with our product.  Should you wish to return the product, simply contact our office via e-mail at [email protected] or phone at 888-495-7440, please provide specific details on your unit model and reason(s) for return .  We will then issue you a RMA#.

Steps:

Carefully box up all included components of your  unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box.  The customer will be responsible for shipping the product to our corporate office at the address below:

DDS

Returns Dept.

21 Shafer Pl, Hackensack, NJ 07601

Once the product is received and inspected, DDS will then issue you a refund, in the original manner of payment received.  Refunds may take 3-7 business days after we receive the return.

 Note:  Proof of purchase is required.

 Note:  Return shipping method and fees are the responsibility of the customer. 

 Note:  Shipping via a traceable method is highly recommended.  DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

 Note:  DDS will not accept any returns without a RMA# assigned.

 Note:  For wholesale clients, please view our Return Policy information on the Downloads link below.

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We offer a 1 year warranty on all of our products with a proof of purchase.  We’ll be happy to repair or replace your defective product.  Simply contact our office via email at [email protected] or via phone at 888-495-7440, tell us what it is that is defective (product, size, description) and we will provide you with an RMA #.

Steps:

Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box.  The customer will be responsible for shipping the product to our corporate office at the address below:

DDS

Returns Dept.

21 Shafer Pl, Hackensack, NJ 07601

Once the product is received and inspected to ensure that in fact the malfunction of the DDS item is due to a material and/or workmanship defect, a repaired or replacement will be shipped to the customer.

Note:  Proof of purchase is required.

 Note:  Shipping via a traceable method is highly recommended.  DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

 Note:  DDS will not accept any returns without a RMA# assigned.

 Note:  The customer will be responsible for shipping method and fees to the Return Address after 60 days of purchase.

 Note:  If the product is defective within the first 60 days of purchase and without signs of purposeful damage, DDS will arrange a paid return shipping label and be exchanged free of charge. 

Note:  If it’s past the 1 year warranty, please call our office at 888-495-7440 to discuss options; including an attempt to repair the defective item at no additional charge.

Note:  For wholesale clients, please view our Return Policy information on the Downloads link below.

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You can exchange your brace within 60 days of purchase date for a different size.  Simply contact our office via email at [email protected] or by phone at 888-495-7440, to inform us of the size & unit model you wish to return and the replacement size needed.  We will then issue you a RMA# specific to your claim.

Steps:

Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box.  The customer will be responsible for shipping the product to our corporate office at the address below:

DDS

Returns Dept.

21 Shafer Pl, Hackensack, NJ 07601

Once the product is received and inspected, DDS will then send out the replacement size to the customer.

Note:  Proof of purchase is required.

 Note:  Return shipping method and fees are the responsibility of the customer. 

 Note:  Shipping via a traceable method is highly recommended.  DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

 Note:  DDS will not accept any returns without a RMA# assigned.

 Note:  Size exchanges are only available for the same device.  DDS does not allow size exchanges to different product lines. 

 Note:  For wholesale clients, please view our Return Policy information on the Downloads link below.

You can set up an account with us in one of two ways:

1. Provide a credit card and pay-as-you-go. All orders placed before 3:30pm EST will ship out on the same day! Fill out one of these and send it back to us to place an order:  DDS Order Form

OR

2. Fill out our credit application and send it back to us. This normally takes at least 48 hours to process. Here’s are the links: DDS Credit Application

Yes! You can view, download and print all of our PDAC letters. Here’s the link: PDAC Letters

Contact us at 888.495.7440 and we can send you all fee schedules.

Yes, they can and we can show you! Give us a call at: 888.495.7440.

Yes, we do! Give us a call at: 888.495.7440.

Yes, we provide training. A great place to start would be with this  video. If you need further information here’s the link with more videos. Please feel free to give us a call if you have more questions at 888.495.7440

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We offer a 1 year warranty on all of our products with a proof of purchase.  We’ll be happy to replace your defective or damaged product. Just give us a call at 888.495.7440.

We can provide you with a replacement air valve free  of charge! All you need to do is fill out the Contact Us Page. Make sure that you state in the Message Section that you need a replacement air valve and please make sure you enter your full address and phone number. If you need it expedited please call us at 888.495.7440. Shipping fees will apply for expedited requests.

Yes, we work with suppliers in every state! Give us a call at 888.495.7440.

Yes, please review our Manuals.

A great place to start would be with this  video. If you need further information here’s the link with more videos. Please feel free to give us a call if you have more questions at 888.495.7440

We’re more than happy to help. Give us a call and let’s discuss all of your options: 888.495.7440.